Certified IT Specialist (CITS)

Durasi Pelatihan : 3 Hari

 

Deskripsi Pelatihan

Pelatihan CITS ini sejajar dengan kompetensi level-3 daam eCF. CITS adalah pelatihan yang didesain untuk mengajarkan keterampilan, pengetahuan dan kompetensi yang dibutuhkan di moderen TI Spesialis bekerja dengan senior profesional, pemimpin-tim, penyelia atau tingkatan manajemen dalam manajemen TI. Kandidat yang berhasil menempuh pelatihan ini dan berhasil lulus ujiannya akan diberikan penghargaan dan dikenal secara mendunia sebagai CITS. Hal ini sebagai buktu bahwa mereka telah mendapatkan pemenuhan kompetensi yang dibutuhkan untuk mengelola TI tim secara baik. Dan mampu menempatkan diri diatas standar, memberikan nilai lebih kepada organisasi.

 

Target Peserta Pelatihan

  • Service desk
  • Konsultan IT
  • IT Prosfional

 

Prasarat Peserta Pelatihan

  • Peserta harus telah memiliki paling tidak 2 sampai 4 tahun bekerja di TI

 

Garis Besar Pelatihan

1. IT Strategy

  • The need for Information Technology
  • Enterprise architecture
  • Service catalogue
  • Service level management
  • Sustainable development

2. IT Organization

  • Personnel need
  • Roles and responsibilities
  • Sourcing
  • Selection process
  • Hiring staff
  • Managing staff
  • Career planning
  • Training / job rotation
  • Performance appraisal
  • Staff departures

3. Vendor Selection / Management

  • The importance of vendors
  • Vendor selection
  • Request for Information (RFI)
  • Request for Proposal (RFP)
  • Proposal evaluation
  • Vendor reference checks
  • Contract negotiation
  • Contract management
  • Vendor management
  • Re-compete vendors

4. Project Management

  • Methodologies
  • Project organization
  • Starting up / initiating
  • Planning / initiation a project
  • Risk
  • Quality
  • Scope
  • Work / Product Breakdown Structure
  • PERT diagram / Gantt chart
  • Cost Communication

5. Application Management

  • Software Development Life Cycle (SDLC)
  • Software Quality Assurance (SQA)
  • Requirements
  • Development
  • Testing
  • Adoption (implementation)
  • Maintenance

6. Service Management

  • Incident management
  • Problem management
  • Change management

7. Business Continuity Management

  • Standards and guidelines
  • Objectives
  • Context
  • Interested parties
  • Scope
  • Roles and responsibilities
  • Resources and competences
  • Awareness and communication
  • Documentation
  • Business Impact Analysis

8. Risk Management

  • Guidelines
  • Context establishment
  • Identification
  • Analysis
  • Evaluation
  • Treatment
  • Communication
  • Monitoring and control

9. Information Security Management

  • Standards
  • Confidentiality
  • Integrity
  • Availability
  • Controls types
  • Guideline for controls selection
  • Control categories
  • Information security awareness
  • Security incident response

10. Information and Knowledge Management

  • Information management
  • Data management
  • Information management – technologies
  • Business intelligence
  • Data management – technologies
  • Best practices in data governance
  • Pitfalls in data governance

11. Business Change Management

  • Business change
  • Frameworks, models and techniques
  • Needs identification
  • Cloud computing
  • Social media / digital marketing
  • Big data
  • Internet of Things (IoT)

12. Quality Management

  • Standards, guidelines and frameworks
  • Objectives
  • Activities
  • Services review
  • Customer feedback
  • Customer survey
  • Key Performance Indicators (KPI)
  • Metrics
  • Scorecards and reports
  • Quality register

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